Your privacy is very important to us. At Kona True we have a few fundamental principles that we follow:
- We don’t ask you for personal information unless we truly need it.
- We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
- We don’t store personal information on our servers unless required for the on-going operation of our site.
It is our policy to respect your privacy regarding any information we may collect while operating our website.
Website Visitors
Like most website operators, Kona True may collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Kona True’s purpose in collecting non-personally identifying information is to better understand how our visitors use the website.
When you leave a comment, we may also collect potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users.
Gathering of Personally-Identifying Information
Certain visitors to Kona True’s websites may choose to interact with it in ways that require us to gather personally-identifying information. The amount and type of information that we gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Kona True collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with the website. We do not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Aggregated Statistics
Kona True may in the future collect statistics about the behavior of visitors to its websites. For instance, we may monitor the most popular pages, or use spam screen services to help identify spam. If we do, we may display this information to others.
Protection of Certain Personally-Identifying Information
We use your potentially personally-identifying information only to process your orders or to provide services. For example, we collect name, email address, mailing address, and phone number to fulfill your coffee orders. We may share with the company we use to print our postage labels.
We may disclose potentially personally-identifying and personally-identifying information in response to a subpoena, court order or other governmental request.
If you are a registered user of our website and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with our products. We take all measures reasonably necessary to protect against the unauthorized access of potentially personally-identifying information.
Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Kona True may use cookies to help us identify and track visitor’s usage of our website. If you do not wish to have cookies placed on your computer, you should set your browsers to refuse cookies. This may make some function interoperable without the aid of cookies.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
What we collect and store
While you visit our site, we may track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Business Transfers
If we were to ever pass down or sell our farm, we would give our coffee subscriber list to the new owners so they can continue to process orders. You acknowledge that such transfers may occur, and that any acquirer of Kona True may continue to use your personal information as set forth in this policy.
Comments and Accounts
Visitor comments may be checked through an automated spam detection service. anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We collect information about you during the checkout process on our store.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Bill and Engela have access to the information you provide us to help fulfill orders, process refunds and support you.
For example:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Payments
We accept payments through PayPal, because you do not need a PayPal account to make credit card payments. The reasons we use PayPal as our payment processor is they are a long-established company that has worked with over 17 million companies. We’ve used PayPal for decades. They are responsible for your credit card information, so we never need to see it or store it. You can use your debit card or checking account. When possessing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such items purchased and purchase total. Please see the PayPal Privacy Policy for more details.
Privacy Policy Changes
Although most changes are likely to be minor, Kona True may change its Privacy Policy from time to time, and in Awesome Motive’s sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Other
If you still have questions or need help, please contact us.
You can call Bill at +1-808-937-8781. Remember we’re working farmers, and usually in the coffee field a long way from a phone, so please leave a message and we’ll get back to you!
KONA TRUE
83-5375 PAINTED CHURCH RD
CAPTAIN COOK HI 96704–8349
Our website address is: https://konatrue.com.
